Refund policy

Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or used, with all tags attached, and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at; shopsassistence@gmail.com. Returns should be shipped to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at shopsassistence@gmail.com. 

Damage and Problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you have received the wrong item. This will help us assess the issue and work to resolve it.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period 
 You have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved, please contact us at shopsassistence@gmail.com.